Terms and Condition

* Please review your purchase before buying the tickets (is this the right date, right timing, etc.) We are not always able to alter your purchase.

* Selling your ticket/s for a profit is forbidden. Tickets sold for a profit for any other than the Event Promoter will be cancelled without notice.

* If an event is cancelled, your ticket will be fully refunded. we will attempt to contact you to inform you of refund procedures.

* If an event is postponed, we will attempt to contact you to inform you or refund or exchange your ticket. If the event is postponed the Event Provider may set refund limitations or rules of refund period.

* When buying tickets or giftcards from The Secret Cellar, you have 14 days from purchase to request a refund. If an event you are buying tickets for is held within 14 days of purchase, then you are not applicable for a refund unless the event is cancelled.

* For some events there are age restrictions, please note that restrictions are in accordance with juvenile law i.e. a person under the age of 18 (eighteen) is prohibited to attend facilities that serve alcohol after 8:00 PM. If Event Promoter announces other rules for age restrictions, those rules are to be followed, unless they are against the juvenile law.

* The ticket holder is responsible for the tickets and we are not able to reprint lost tickets.

* For some events, there are limits for how many tickets one person can buy, if a person exceeds those limits, we may cancel the exceeded tickets without notice.

* The Secret Cellar works after their official privacy policy and according to GDPR law in Iceland.

* The Event Promoter is responsible for the event, not The Secret Cellar

* Neither The Secret Cellar or the Event Promoter is responsible for the ticket holder’s personal belongings.

* Tickets give unlimited access to all events subject to individual venue capacity

* Please notice that prices are charged in Icelandic Krones. Published price in other currencies on our web is always estimated price, the price in Icelandic Krones is the final price.

* Festival tickets allow you to access all events in the festival, unless there are some limitations announced in the ticket purchase or on the ticket, but there might also be number restrictions per individual concerts where the concerts might get full.